BUS 445 BUS445 WEEK 5 FINAL PAPER - ASHFORD 2019
Ashford BUS 445 Week 5 Final Paper [WLO: 1] [CLOs: 1, 2, 3, 4, 5]
Final Paper [WLO: 1] [CLOs: 1, 2, 3, 4, 5]. Due by Day 7. For your final paper, pick one of the following departments:
• A Manufacturing Department producing widgets with an internal production rejection rate of 2% and a return within warranty period of 5%.
• A Service Department with complaints from 7% of its customers.
Neither department has detailed records of what the issues are. In your paper, recommend a proposed quality improvement plan based on the COPIS model. The recommendation should include the following:
• Build the justification for a quality improvement plan.
• Identify several approaches to customer service and describe one more in depth; illustrate the relationship
between customer loyalty and output satisfaction.
• Design an output-control and measurement approach to improve process performance.
• Evaluate different process-improvement and management approaches.
• Justify a recommended process-improvement approach.
• Develop an input-measurement and management approach.
• Develop a supplier-management approach to improve input and supplier quality.
• Propose your customer-focused recommendations in your summary or conclusion.
You improvement plan must incorporate at least three scholarly sources in addition to the course text.
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